FAQ
Do you provide installation services?
Yes we do. If it is a custom installation such as custom made gates with automation, usually we first survey the site, and find out the customer expectations. Then accordingly give the customer a quote for the required works.
Do you offer maintenance contracts or ongoing support for automated gate systems?
We provide a comprehensive suite of service and maintenance options, complete with contracts, for industrial and commercial electric gates, automatic barriers, and car park roller shutter doors. All in accordance with the current DHF Gate Safety Standards. The upkeep of these systems is of upmost importance. We extend our repair and maintenance services to gates not originally installed by us.
Do you provide repair services?
Yes we do.
However, to provide repair services for the electric gates or automatic road barrier, we need to know the exact issue, In this case, we are arranging a fault-finding service, to identify what caused the problem. This service is chargeable and the price varies depending on the site area. The service charge costs from £95.00+VAT to £145.00+VAT in the Essex area. If the issues are minor, such as loose connections, fuse problems or machinery required just re-programming to make it work the engineer will proceed with repair works at the time with no extra cost. If specific parts are required for repair work, you will be issued a detailed report with the required parts list and the quotation for further works.
Do you offer custom gate automation solutions?
Yes, most of our gate automation solutions are tailored to each costumer individually. The projects are always a two sided communication between us and the customer, to meet their expectations.
What is the cost of gate automation, and can I get a quote?
The cost is always individual depending on the customer requirements and site. You can reach out to us using “Get in touch” icons at the bottom of the page.
What is the warranty for your gate automation products and services?
We do provide a one-year warranty for the gate automation equipment installed by our engineers, in case of faulty equipment – equipment will be provided free of charge and labour costs will be charged as a minimum call-out charge of £95.00+vat. – £145.00+vat. depending on the site location. For the gate automation products, bought independently from our online gate automation shop, the warranty is set by the manufacturers, normally two years.
What is the difference between Cantilever sliding gate and traditional sliding gate?
A cantilever sliding gate operates without wheels or rollers on the ground. Instead, it is supported by a counterbalance system that allows it to extend horizontally without any contact with the ground. A traditional sliding gate operates by moving horizontally along a track on the ground. It typically consists of wheels or rollers attached to the bottom of the gate, which slide along the track